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When i-Zimbra was first formed, we set out to do things differently to our competitors and this is still the case today.
One of the first ideas we had was to offer an ad-hoc IT support service to smaller businesses who couldn't justify the money they needed to spend on a full IT support contract.
Support "on tap", as and when required, proved to be an instant hit and we have always taken it as a great compliment when another IT company finally decides to introduce a similar service.
Support contracts aren't right for all businesses and the ad-hoc IT support service that i-Zimbra started is most suited to the smaller end of the market. One-man-bands and businesses with up to 5 PCs configured in a workgroup will probably find they save money by buying support as and when they require it, whereas a business with a server and / or more workstations will mostly decide that it's in their interest to implement a server preventative maintenance regime and to have the peace of mind of an IT support contract with guaranteed levels of service.
Ad-hoc IT support service provided by i-Zimbra is completed on a 'best endeavours' basis so even if you've never spoken to us before, we can send a consultant to deal with your IT problems straight away. Of course, if you already have the facility for us to gain remote access to your computer network, we can use this method to deal with your problems as quickly as possible.
Please note that as there is no service level agreement with ad-hoc IT support, it is conducted on a best endeavours basis and i-Zimbra reserves the right(s) to:
As with any ad-hoc agreement there are a few points to bear in mind. Firstly, all data, whether live or stored by means of archive (electronic or otherwise) will remain the responsibility and property of the client. i-Zimbra can't give any warranty for the integrity, safe keeping or usage of the data. Our standard ad-hoc agreement will also indemnify i-Zimbra for all and any usage of the client data.
Naturally, we can't give any warranty for the work completed by i-Zimbra, save the methods to perform a best endeavours fix to the problem. Where no fix is available or possible within the given time, there will be no further requirement for action on the part of i-Zimbra, unless of course a customer wishes to purchase further time to attempt a remedy.
Once a client has agreed that any works provided by i-Zimbra are completed, the job will be deemed finished and any further works will be considered as a new contract, which will be governed by the same terms and conditions. In this way, there is no further obligation by the customer or by i-Zimbra which makes it the perfect way for smaller businesses to enjoy expert IT support but without having to invest in the commitment required by a contract, leaving them in absolute control of their budget.
i-Zimbra will provide labour at an agreed minimum rate of 2 working hours, £75 per hour. Subsequent hours, where required, will be charged at our standard hourly rate (rates are quoted upon request).
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Why not find out more about what we can do to help you and your business today?
To contact i-Zimbra, simply call us on 0870 770 6989 or email us now.
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When we need really expert advice and installation by top-class consultants, we turn to i-Zimbra for help and support. Their quality and experience is second to noneMick Watts
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